What is the Senior Financial Protection Service

Our free Senior Financial Protection Service (SFPS) strives to help older Queenslanders in the community make informed financial decisions for later in life.

The SFPS can help older people connect with relevant services that focus on improving their financial resilience. 

The SFPS also seeks to respond to the needs of older persons who may be at risk of financial abuse. 

The SFPS provides support through referrals to those already impacted by financial abuse, and in some instances, offers financial case management.

Who does the Senior Financial Protection Service work with?

The SFPS works with people over 60 years (or 50 years for Aboriginal and Torres Strait Islander persons) who are experiencing, or are at risk of experiencing, financial abuse.

The SFPS can also work with family members and others who are concerned about an older person by providing information and referrals to other services that can help.

FREE Financial Health Check

Our free Financial Health Check ensures that the older person's income and assets are protected. We also provide budgeting help, practical support, and relevant services to help with specific situations.

Strategies and support are also available for those at risk of or experiencing elder financial abuse. It's okay to ask for help.

How can I access this service?

This service can be contacted on 1300 063 232 from Monday to Friday 8am to 8pm and Saturdays 9am to 5pm.

The SFPS is currently accessible in Mackay, Rockhampton, Gladstone, Maroochydore, Bundaberg and Robina.


Learn more about recognising and responding to elder abuse and find helpful resources on our page Understanding Elder Abuse.

The Financial Protections Service has also published a range of useful factsheets to provide you with extra information about your finances. 
If you are a National Seniors member, you can access the Financial Literacy service for free on 1300 765 050.
More resources

We provide resources and information on our Senior Relationship Services blog.