What is the Senior Financial Protection Service

Our free Senior Financial Protection Service (SFPS) strives to help older Queenslanders in the community make informed financial decisions for later in life.

The SFPS can help older people connect with relevant services that focus on improving their financial resilience. 

The SFPS also seeks to respond to the needs of older persons who may be at risk of financial abuse. 

The SFPS provides support through referrals to those already impacted by financial abuse, and in some instances, offers financial case management.

Who does the Senior Financial Protection Service work with?

The SFPS works with people over 60 years (or 50 years for Aboriginal and Torres Strait Islander persons) who are experiencing, or are at risk of experiencing, financial abuse.

The SFPS can also work with family members and others who are concerned about an older person by providing information and referrals to other services that can help.

How can I access this service?

The SFPS is currently accessible in Mackay, Rockhampton, Gladstone, Maroochydore, Bundaberg and Robina.


Learn more about recognising and responding to elder abuse and find helpful resources on our page Understanding Elder Abuse.

You can connect with the Senior Financial Protection Service at 1300 063 232 from Monday to Friday 8 am - 8 pm and on Saturdays from 9 am - 5 pm.
More resources

We provide resources and information on our Senior Relationship Services blog.