If you have specific questions or concerns about your relationship, family, or any other aspect of your personal life, please call our Client Contact Centre on 1300 364 277 to discuss which of our services will best support you at this time.
Please note we are not a crisis service. If you need urgent help, call Lifeline on 13 11 14.
For general RAQ enquiries, please fill out the contact form on this page.
Complaints, Compliments and Suggestions
We’re committed to providing quality services, and welcome you to lodge a complaint, compliment or suggestion in writing here.
Whistleblower Management Process
Relationships Australia Queensland (RAQ) strives to maintain the highest level of proper and ethical business standards, and encourage the reporting of non-compliant, and/or fraudulent actions of others. This approach enables us to maintain organisational integrity and transparency, and provide safe, high-quality services to clients.
If you wish to report a suspected non-compliance or fraudulent activity involving RAQ, an officer or employee, we will treat it seriously and work with you to resolve the situation fairly and confidentially, ensuring protection from reprisal.
RAQ’s independent Whistleblower Protection Officer will provide oversight to this process and protect the Whistleblower at all stages of the investigation.
Step 1: Tell us about what you suspect is occurring
You can raise a suspected crime/non-compliance/misconduct in a variety of ways:
- Complete the whistleblower form; or
- Speak to a Manager at any of our venues who is not directly involved in the suspected activity you are reporting.
Step 2: We contact you
We will contact you within 5 working days to let you know we have received your reported information and what we will be doing next. You will be introduced to the independent Whistleblower Protection Officer for support throughout the process.
Step 3: We work with you to conduct an initial investigation
We will work with you to ensure the independent Whistleblower Investigation Officer has enough information to investigate the reported activity sensitively, confidentially and effectively. This may involve multiple interviews with relevant staff and a further review of your information over a number of days.
Step 4: Further investigation and/or a result is reached
We will notify you of the result of the investigation and in some instances, we may refer the matter to an external authority, like the Police or Ombudsman, for specialised review. In any case, we will let you know the outcome of your report and any action that we have taken as a result of it.
You can view our full Whistleblower policy here.