Elder Abuse is defined by the World Health Organisation as: a single, or repeated act, or lack of appropriate action, occurring within any relationship where there is an expectation of trust which causes harm or distress to an older person. Elder abuse can take various forms such as physical, psychological or emotional, sexual and financial abuse. It can also be the result of intentional or unintentional neglect.

Our Elder Abuse Prevention and Support Service is a free case management service providing assistance to those at risk or experiencing elder abuse through individualised support and referral.

The current  Service Locations are:

Services include:

  • Face to face support with a dedicated Case Manager
  • Development of Safety Plans
  • Referral to dedicated Legal Practitioners to provide Legal Information and Advice
  • Referral to counselling or mediation as required
  • Referral to other relevant services that may assist you to achieve the agreed goals of an individualised Case Plan
  • Community Education and Information regarding Elder Abuse Prevention strategies

Who is it for?

The Elder Abuse Prevention and Support Service is a Case Managed service for people 60+ (or 50+ for Aboriginal or Torres Strait Islander people) who are at risk or are experiencing Elder Abuse.

Looking for support?

The Elder Abuse Prevention and Support Service can be contacted on 1300 063 232. This number is available Monday to Friday 8am to 8pm and Saturdays 9am to 5pm, excluding public holidays.

Learn more about recognising and responding to elder abuse and find helpful resources on our page Understanding Elder Abuse.


We provide information and resources in our Senior Relationship Services blog.